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Customer Support


Context Help

If you feel lost inside our Control Panel, the first step you should take is to push the Help button, which is present on each and every page. A context menu will show up. It includes exhaustive information about all the actions that you can perform on that particular page. Each pop-up window shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich library of how-to videos explaining how to work with our web hosting Control Panel. They're shot for those of you who want to see how things are being done rather than only reading articles. Thus, everyone can quickly become familiar with our Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you need, take a glimpse at our extensive FAQ section, which comprises questions asked by real persons and offers practical solutions. We frequently "revamp" our Frequently Asked Questions database with new entries in order to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, you can contact our fantastic team of tech support engineers available 24-7-365 and eager to assist you with any issue. Each support ticket you open will be responded to in less than 60 minutes (the average response time is just 20 mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 257749

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com